Articles
Visa Claims Resolution: What’s Changing
Information on what is changing for Visa's new dispute program, Visa Claims Resolution (VCR).
Visa Compelling Evidence 3.0 (CE 3.0) and April 2023 Changes
Information on what is changing to Visa's compelling evidence 3.0 and other April 2023 changes.
Dispute Ratios and Monitoring Programs
Information on Visa and MasterCard's dispute ratios and monitoring programs.
Dispute Notification Email
Information about dispute notification emails from Qualpay.
Dispute History Report
Information on the Dispute History report.
Dispute Detail
Information on the dispute detail report.
Dispute Dashboard
Information on the dispute dashboard in the Qualpay Manager.
Retrieval Requests and Response
Information about retrieval requests.
Retrieval and Dispute Time Frames
Information about retrieval and dispute time frames.
Retrieval Status and Lifecycle
Information on retrieval statuses and lifecycles.
Dispute Types
Information on the types of disputes that you may need to address.
Dispute Reasons
Information on reasons for disputes.
Five Common Dispute Reasons
Information on the 5 most common dispute reasons.
Dispute Supporting Documentation Requirements
Information on requirements for dispute supporting documentation.
MasterCard Dispute Workflows
Information about MasterCard's dispute workflow.
Visa Dispute Workflows
Information on Visa's dispute workflows.
Fraud Dispute Category
Information on first-time dispute category, fraud.
Authorization Dispute Category
Information on first-time dispute category, authorization.
Processing Errors Dispute Category
Information on first-time dispute category, processing errors.
Consumer Disputes Category
Information on first-time dispute category, consumer.