The Qualpay administrator by default will receive a dispute notification email. Additional users can be added to receive the dispute notifications via the Notifications page. The notification contains new dispute cases as well as any cases that have changed status in the last 7 days. An example of the email is below. The notification will prompt the reader to view the detail of the disputes by logging into Qualpay Manager and viewing the Dispute Dashboard.
Note: If you do not receive Dispute Notifications and would like access, please see your account's administrator.