Retrieval and Dispute Time Frames

Each card brand has its own defined retrieval and dispute workflows, and response times. In table 1, we have created a recommended time frame, as well as the time frame that Qualpay Manager aligns with. The recommended time frame enables Qualpay to have a window to make changes or discuss fine-tuning updates to your responses. Once the time frame in the table expires for an individual item, the status of a retrieval or a dispute will be updated to “Time frame Expired (E),” if no response has not been made. Within the window of time, action buttons will appear, which will allow you to work an item within Qualpay Manager.

The Expiry Date appears in the Dispute History report. It displays the last day before the status of a dispute is updated to Time Frame Expired.

Table 1: Card Brand Response Time frames

Dispute Type
Recommended
Visa
MasterCard
Discover
American Express
Retrievals
1028282810
First-Time Disputes
1616404016
Pre-Arbitration
14141414N/A
Arbitration
N/A10N/AN/AN/A