Updated Articles

  1. Retrieval Requests and Response

    Information about retrieval requests.
  2. Retrieval and Dispute Time Frames

    Information about retrieval and dispute time frames.
  3. Dispute Reasons

    Information on reasons for disputes.
  4. Dispute History Report

    Information on the Dispute History report.
  5. Visa Claims Resolution: What’s Changing

    Information on what is changing for Visa's new dispute program, Visa Claims Resolution (VCR).
  6. Dispute Types

    Information on the types of disputes that you may need to address.
  7. Visa Dispute Workflows

    Information on Visa's dispute workflows.
  8. MasterCard Dispute Workflows

    Information about MasterCard's dispute workflow.
  9. Convenience Fees and How They Work

    Information on convenience fees and how they work.
  10. Reconciliation Report

    Information about the reconciliation report.