Go to Administration and then select Manage Users and view the Status column.
The table below provides all the statuses that may apply to a user.
|Active||The user has set their password and has logged in to Qualpay Manager.|
|Disabled||An administrator can choose this status, and the user will be disabled and will no longer have the ability to log in.|
|Reset Password||The user has not set up a password. An administrator can select this option, to reset a user’s password. The user will receive an email with a link to set up their password.|
|Time-Locked||The user has attempted to log in too many times with an incorrect password. They are locked out by the system for 30 minutes.|
An administrator cannot set a user to Time-Locked status. This status is informational only.