Popular Articles

  1. How To Change MFA Prompt Frequency

    Last Updated: 11/18/2021 in Getting Started My Account
    How to change the frequency of MFA prompts.

  2. Retrieval Requests and Response

    Last Updated: 07/21/2020 in Disputes, Fraud, and Security Disputes
    Information about retrieval requests.

  3. ACH Payments by Telephone

    Last Updated: 02/04/2022 in Qualpay Products ACH Payments
    Information on the requirements for taking an ACH payment by phone.

  4. Address Verification Service and Card Verification Value Responses

    Last Updated: 06/18/2021 in Disputes, Fraud, and Security
    List of result codes if CVV and/or AVS was used on a transaction.

  5. Convenience Fees and How They Work

    Last Updated: 09/06/2022 in Transactions
    Information on convenience fees and how they work.

  6. Statement Fee Descriptions

    Last Updated: 05/30/2022 in Reporting and Reconciliation
    Descriptions of fees on your Qualpay statement.

  7. Payment Profiles And Settings

    Last Updated: 12/19/2022 in Qualpay Products
    Information on settings for Qualpay Payment Profiles.

  8. How To Get A Voice Authorization

    Last Updated: 10/05/2018 in Transactions
    Instructions on how to get a voice authorization.

  9. Visa Claims Resolution: What’s Changing

    Last Updated: 07/20/2020 in Disputes, Fraud, and Security Disputes
    Information on what is changing for Visa's new dispute program, Visa Claims Resolution (VCR).

  10. ACH Validation

    Last Updated: 02/04/2022 in Qualpay Products ACH Payments
    Overview of the NACHA requirement for ACH verification.