Popular Articles

  1. Retrieval Requests and Response

    Last Updated: 05/05/2025 in Disputes, Fraud, Compliance, and Security Disputes
    Information about retrieval requests.

  2. How To Change MFA Prompt Frequency

    Last Updated: 02/13/2024 in Getting Started My Account Multi-Factor Authentication (MFA)
    How to change the frequency of MFA prompts.

  3. ACH Payment by Telephone (TEL/CCD)

    Last Updated: 07/09/2024 in Qualpay Products ACH Payments
    Information on the requirements for taking an ACH payment by phone.

  4. Address Verification Service and Card Verification Value Responses

    Last Updated: 06/18/2021 in Disputes, Fraud, Compliance, and Security
    List of result codes if CVV and/or AVS was used on a transaction.

  5. Dispute Supporting Documentation Requirements

    Last Updated: 06/21/2019 in Disputes, Fraud, Compliance, and Security Disputes
    Information on requirements for dispute supporting documentation.

  6. Surcharges and How They Work

    Last Updated: 08/15/2024 in Transactions
    Information on surcharges and how they work.

  7. ACH Payment FAQ

    Last Updated: 07/09/2024 in Qualpay Products ACH Payments
    FAQ for ACH Payment processing.

  8. Release Notes

    Last Updated: 04/25/2025 in Working With Qualpay
    A directory of release notes for Qualpay Manager.

  9. Contacting Qualpay

    Last Updated: 08/08/2022 in Working With Qualpay
    Customer Support and sales contact information for Qualpay.

  10. Third Party Gateways

    Last Updated: 02/13/2024 in Qualpay Products
    Information on 3rd party gateways Qualpay can work with.