How To Add Passkey Multi-Factor Authentication

A passkey is an MFA method you unlock with your fingerprint, face recognition, or device PIN (personal identification number). You do not need access to a mobile phone. Use these instructions to add a passkey.

We recommend using a passkey as your primary MFA method and adding at least one backup method.

What can I use as a passkey?

1. A passkey saved in a password manager, such as iCloud Keychain, Google Password Manager, or 1Password.
2. A hardware security key, such as a YubiKey.

How do I add a passkey?

To add a passkey:

1. Sign in to Merchant Manager.
2. Click the down arrow at the top right of the page, then click User Profile.
3. In the left-hand side menu, click Security.
4. In the Passkeys section, click Add Passkey.
5. In the Add Passkey pop-up, enter a name for the passkey in the Name field (for example, "iPhone" or "My YubiKey"), then click Add Passkey.
6. Follow the prompts from your browser. Your browser asks where to save the passkey, such as in a password manager, on your phone or tablet, or on a security key. Choose an option and confirm with your fingerprint, face recognition, or device PIN.
7. When setup is complete, the status in the Passkeys section changes to Active and shows the date and time the passkey was added. The passkey appears under Registered Passkeys with its name, where it is saved, and the date it was added.

We will send you a notification email when MFA is added to your account or your password changes.

What if I am asked to set up MFA when I sign in?

If your account requires MFA, Qualpay asks you to set it up when you sign in. To add a passkey:

1. On the Choose a sign-in method screen, select Passkey.
2. In the Name field, enter a name for the passkey, then click Add passkey.
3. Follow the prompts from your browser.
4. When the Sign-in verification is set up screen appears, click Continue. To add a second method, click Add another method.

We recommend adding a second method, so you can still sign in if one becomes unavailable.

How do I rename a passkey?

To rename a passkey:

1. Go to User Profile, then click Security.
2. Under Registered Passkeys, click the pencil icon next to the passkey.
3. In the Rename Passkey pop-up, enter the new name, then click Save.

How do I remove a passkey?

To remove a passkey:

1. Go to User Profile, then click Security.
2. Under Registered Passkeys, click the trash can icon next to the passkey.
3. In the Remove Passkey pop-up, enter your password, then click Remove.

Removing a passkey cannot be undone.

Where can I get help?

Contact Qualpay Support.