Multi-Factor Authentication (MFA) is required for all Qualpay Merchant Manager users starting October 26, 2026. Use these steps to add SMS authentication as an MFA method.
SMS authentication works only with mobile phone numbers in the United States and U.S. territories. If you are outside the U.S., choose a different MFA method.
Click on the down arrow at the top right of the page, then click on User Profile.
In the left-hand side menu, select Security. In the SMS Authentication section of the page, click Add.
Enter the 10-digit U.S. mobile phone number where you would like the SMS text messages to go (standard message and data rates may apply). Then click Send Verification Code.
Click Send Verification Code on the pop-up window to confirm.
A verification code will be texted immediately to the mobile number you provided.
Enter that code into the Qualpay site in the box provided.
Click Attach SMS Authentication.
The status will change from Inactive to Active, and it will show the date/time the authentication method was added. Once setup is complete, you must enter the 6-digit code sent to your phone via SMS, along with your user login and password, when you log into the Qualpay Merchant Manager.
We will send you a notification email when MFA is added to your account or your password changes.
How often you are required to enter the authentication code at login can be changed on the user profile Security page.