Multi-factor authentication (MFA) is an extra security step you complete when you sign in, in addition to your password. MFA is required for all Merchant Manager users starting October 26, 2026. Use these instructions to add an authenticator app as an MFA method.
You will need to download and install an authenticator app.
Supported authenticator apps include Google Authenticator and Authy. Google Authenticator is available for Android and iOS. See this Google Support page for more help installing Google Authenticator.
An authenticator app is an app on your phone that generates a time-based 6-digit code. Enter that code along with your password when you sign in.
Click on the down arrow at the top right of the page, then click User Profile.
In the left-hand side menu, select Security. In the Virtual Authenticator section, click Add.
In the pop-up window, click Add Virtual Authenticator to confirm.
A QR code for you to scan with your phone will be displayed on the screen. You may also add the secret key manually if your authenticator app supports it.
Notice
This QR Code and Secret key are only displayed once. When you leave this page, they will no longer be available.
If you do not complete the setup on your mobile device, you will not be able to log in.
After you scan the QR code with your phone, it should display a 6-digit code for you to enter in the Authenticator Code field. Enter the 6-digit code displayed and click Complete.
The status will change from Inactive to Active, and it will show the date/time the authentication method was added. Once setup is complete, you must enter the 6-digit code from your authenticator app, along with your username and password, when you log in to the Qualpay Merchant Manager.
We will send you a notification email when MFA is added to your account or your password changes.
You can change how often you are required to enter the authentication code at login on the Security page in your user profile.