Go to Transactions and then select to identify the transaction to void.
Void transactions can be performed via the Qualpay Payment Gateway and from within Qualpay Manager. For transactions processed via a 3rd-party payment gateway, please process a void through your selected gateway. A void will perform an authorization reversal with the issuing bank and will remove a pending transaction from your cardholder’s online statement.
A void can be performed on an authorized transaction with a status of Authorized, or on a capture, sale or refund transaction with the status of Captured. Additional, use when a transaction, for any reason, is a duplicate.
To perform a void:
- Locate, identify and select the transaction. You may need to expand the date range when searching.
- View the Transaction Detail for the transaction and the Actions section on the right.
- Select Void.
- Click on Void Transaction to confirm the void.
The Qualpay Payment Gateway also supports a void transaction.